1. I have questions and need assistance, who do I contact?

2. What kinds of products does Steam Cleaners Plus offer?

3. What is the return/exchange policy?

4. Are your products always available? What about backorders?

5. What are my options for placing an order?

6. Can I pay by check or money order?

7. Will I be charged extra for shipping?

8. How long will it take to receive an order?

9. Will sales tax be added to my order?

10. Will I receive notice that my order has been shipped?

11. What if I need to cancel or change my order?

12. How do I know if an item is out of stock or on backorder?

13. Where can I give feedback about products or other items?

14. What if I want to return the item before the 30 day guarantee is up?

15. Why didn't I receive a warranty card or packing slip with my order?

To contact us with any additional questions, click here.

1. I have questions and need assistance, who do I contact?

Most questions can be answered in our FAQ section. Please review the questions above to see if yours is there. If not, our friendly and knowledgeable staff will gladly answer any questions you may have about products or ordering. Please email sales@steamcleanersplus.com with your questions. You will receive a response within 24/48 hours. Please be aware that our employees are given Saturday and Sunday off to spend with their families and enjoy worship services.

If you are an existing customer, please include your invoice number in all correspondence. You can find this number on the confirmation receipt you received after placing your order or on the bottom left of the shipping label.

I cannot tell you how impressed I am...Customer service is a dying art, but every once in a while I come across someone like you and it restores my faith in man kind. I will be spreading the word!!!

Thanks!  - Chuck W., Las Vegas, NV

2. What kinds of products does Steam Cleaners Plus offer?

We strive to carry quality products at affordable prices.

*Vapor Steam Cleaners - Extremely powerful cleaning tools that kill bacteria, germs and dust mites - all with tap water!

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3. What is the return/exchange policy?

Please see our Return/Exchange Policy page. This page also has information regarding the 30-Day Money-back guarantee.

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4. Are your products always available? What about backorders?

On occasion, an item may not be readily available and must be backordered from the manufacturer. If any part of an order is backordered, the customer will be notified within 24/48 hours and we follow these steps:

• Items on backorder are charged at point-of-sale in full, just as immediate-shipment items. This is to reserve an item from the manufacturer, in some cases, actually producing it on demand. A refund can be issued if the item is successfully cancelled (*See below for info on cancellation).

• Notify you by email which items are on backorder and the estimated ship date. This email is sent within 24 hours of the order being placed.

• As the estimated ship date approaches (within 1-2 days of the ship date) we verify with the shipping warehouse or manufacturer that the date is still correct. If the manufacturer has a delay, we update the backorder date and again notify you by email. We will do everything to help you get your products as soon as possible.

• Backordered items can be cancelled if they are confirmed as not-shipped. If you need to cancel a backordered item, please contact customer service and we will attempt to halt shipment of the product. A confirmation email will be made to confirm the cancellation and subsequent credit or change to your order.

 

 

I purchased your [VaporStorm] here recently, even though you had it on backorder, I just wanted to let you know about the machine. It was well worth the wait...the machine cleans great...your staff did a great job in letting me know when my machine would be arriving.

I always got a reply swiftly.

Gratefully Yours - William C.   More comments...

 

 

5. What are my options for placing an order?

There are several options to choose from.

Secure online order form - click here

Order using a fax machine- print out the mail/fax order form, fill it out and fax it to (801) 991-4750. Faxed orders are normally shipped within 1 business day of receipt.

Regular mail-  You can print out the mail/fax order form, fill it out and mail it with check or money order.

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6. Can I pay by check or money order?

The fastest way to receive your order is by ordering online. However, if you prefer, you can also order by using a check or money order. You can access our Mail/Fax order form by clicking here. Fill out the form and then follow the instructions for mailing or faxing.

 

When paying by personal check, we will normally ship your order 5-7 business days from the date we receive your order. This allows time for your check to clear your financial institution. If you send a certified check or money order, your order will normally ship 2 days upon order arrival.

7. Will I be charged extra for shipping?

For your convenience, we use UPS delivery service to deliver your order to you. Free shipping is always included for all orders shipped within the USA lower 48 states via UPS Ground. Please note that we do not ship to APO, AFO, AE or similar addresses. Express delivery by UPS 2-Day Air is also available to the Continental USA for an additional $50 charge.  Additional shipping charges to HI and AK apply. Please email sales@steamcleanersplus.com for a shipping quote to your address.

International citizens who wish to place an order are responsible for all custom taxes and shipping charges to complete the delivery of their order. A shipping quote can be requested at the time you place your order.

Although UPS ships to most areas, they do not ship to P.O. boxes. Please provide a physical street address in all shipping information.

For more information regarding shipping, click here.

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8. How long will it take to receive an order?

The average delivery time for UPS Ground is between 3-7 days depending on your location. Please be aware that the above shipment time is the average and does not necessarily mean you will receive your order within the specified number of days. In our effort to provide fast delivery, you may receive two or more shipments if multiple items are ordered.

Please take note that we do not ship on Saturdays, Sundays and Holidays. Orders placed on Friday will ship the following Monday.

For more information regarding shipping, click here.

9. Will sales tax be added to my order?

All products sold to Utah residents will include 6.5% sales tax.

10. Will I receive notice that my order has been shipped?

Upon shipment, you will receive an email from UPS which will contain specific shipping information including ship date, expected arrival date, and a tracking number.

Products normally ship within 1-2 business days after orders have been received. Order submitted on Friday will be shipped out on Monday. We do not ship on Saturdays and Sundays, or holidays.

To request information regarding your order, click here.

11. What if I need to cancel or change my order?

If for any reason you decide to cancel an order please contact a Steam Cleaners Plus Customer Service team member immediately by email at sales@steamcleanersplus.com.

If your order has not yet shipped, we can usually cancel the order upon notification.

For more information, click here.

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12. How do I know if an item is out of stock or on backorder?

Items on backorder will be identified on the order form. You will be notified concerning out of stock or backordered items. An option to be placed on a waiting list for product arrival notification will also be available.

If you choose to be placed on the waiting list, you will receive product updates and be notified when the product first becomes available. All those on the waiting list will receive first buying options on newly acquired inventory.

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13. Where can I give feedback about products or other items?

We value our customers opinions and welcome any feedback you have to offer.

Click here to access the customer comment form.

 

14. What if I want to return the item before the 30 day guarantee is up?

First of all, make sure your unit is still within the 30 day return period. You will need your Order ID to request a return. If your Order ID is unavailable, please provide as much information regarding the purchase as possible.

All returned merchandise must display a valid Return Merchandise Authorization (RMA) number. This number can be provided by using the RMA request form. This form must be used to request an RMA before returning any item. Any returns received that do not display a valid RMA number on the return shipping label will be refused.

After an RMA number is issued, you can then ship the item prepaid to the address provided in the instructions you receive.

15. Why didn't I receive a warranty card or packing slip with my order?

In an effort to eliminate excessive use of paper products and become more environmentally friendly, SteamCleanersPlus uses the shipping label that is affixed to the box as the packing slip and displays full warranty information online. There is not a card to fill out. Warranty service is automatically included when your order is placed and should you ever need to use the warranty for any reason within the 2 year period, your Order ID or full name acts as the reference number.

 

 

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