Limited Two Year Warranty

This limited warranty gives you specific legal rights and you may also have other rights which may vary from state to state. If you need instructions regarding this warranty or have questions regarding what it may cover, please contact Steam Cleaners Plus customer services by email, telephone, or regular mail as described below.

VaporStorm Limited Two Year Warranty

Subject to the *EXCEPTIONS AND EXCLUSIONS identified below, upon receipt of the VaporStorm TSI, Steam Cleaners Plus will repair or replace (with new or remanufactured components or products), at the option of Steam Cleaners Plus, free of charge from the date of purchase by the original purchaser, for TWO years any defective or malfunctioning part relating to the boiler or inner electrical components. Refunds are NOT provided after the 30 day trial period has ended.

Units must be returned in the original packaging and must be accompanied by a valid RMA number.

This warranty applies to product used for personal, and not commercial or rental service. This warranty does not apply to routine maintenance components such as accessories including cloths or brushes. Damage or malfunction caused by negligence, abuse, misuse, neglect, unauthorized repair or use not in accordance with the User Manual is not covered.

RETURN PROCEDURES If your VaporStorm should require service:

Steam Cleaners Plus will not accept any product returns without first receiving a completed online RMA Request Form.

A return merchandise authorization (RMA) number must be obtained before returning any item irregardless of the reason for return.

Defective Returns

A Return Merchandise Authorization (RMA) number for defective returns can only be issued for exchange or repair, at our discretion, within 30 days from the original shipment.

If no exchange or repair options are available for the defective item, Steam Cleaners Plus reserves the right to impose a 20% restocking fee.

No returns can be accepted after 30 days.

Returns Process

• The first step to initiate any product return begins with a submission of a completed on-line RMA Request Form and the issuance of a valid Return Merchandise Authorization (RMA) Number. No Returns of any type can be accepted without a valid RMA number. RMA numbers are valid for 15 days after issue and must be received in our warehouse within 30 days from the date of invoice.

• To complete the on-line RMA Request Form, the following information is required: customer name, invoice/order number, Product name, and reason for the return request.

• RMA number must appear clearly on the shipping label affixed on the outside of all return shipments. Please do not mark the box itself in any other way. Excessive box markings may result in additional fee assessments.

• Steam Cleaners Plus accepts no responsibility for lost, stolen or damaged packages. Freight insurance and a proof of delivery tracking number is strongly recommended to protect customer's interest in the shipment.

• Returns must be complete in resalable and original condition with all boxes, packing materials, manuals, attachments and accessories intact. Steam Cleaners Plus reserves the right to refuse returns on any product that fails to conform to these requirements.

• Unopened Packages - Please make certain to indicate on the RMA Request Form if any package remains unopened. Any RMA issued for returns on unopened items which arrive in the Steam Cleaners Plus warehouse with evidence that the item has been opened or tampered with will be assessed a minimum restocking fee of 50% of the original purchase price.

• Customers are responsible for all shipping and handling charges on all returned items.

Steam Cleaners Plus is not liable for incidental or consequential damages of any nature associated with the use of this product. The liability of Steam Cleaners Plus will not exceed the purchase price of the product.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. *Exceptions and exclusions from the terms of the LIMITED warranty:

This warranty is exclusive and in lieu of any other warranties either oral or written. Any implied warranties which may arise by operation of law, including the implied warranties of merchantability and fitness for a particular purpose, are limited to the TWO year duration form the date of purchase as described above.

Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.