Steam Cleaners Plus stands behind the quality and condition of all the vapor steam cleaners we sell. We strive for 100% customer satisfaction, and hope to give you excellent service. We enjoy hearing about how our vapor steam cleaners have helped our satisfied customers and appreciate your comments.

If you have any questions concerning a product, please contact us.

RETURN PROCEDURES

Steam Cleaners Plus will not accept any product returns without first receiving an RMA number. The number is obtained by completing this form: RMA Request Form.

A return merchandise authorization (RMA) number must be obtained before returning any item regardless of the reason for return.

Customer must return the item in the original box it was shipped in and have a valid invoice number/ORDER ID that was received by email after the order was placed.

Pleaseaccess the RMA Request Form to obtain your RMA code. Email customer service with any questions at sales@steamcleanersplus.com

Defective Returns

A Return Merchandise Authorization (RMA) number for defective returns can only be issued for exchange or repair, at our discretion, within 30 days from the original shipment.

If no exchange or repair options are available for the defective item, Steam Cleaners Plus reserves the right to impose a 20% restocking fee.

No returns can be accepted after 30 days.

Returns Process

• Before submitting the RMA Request Form you will need your original ORDER ID that was received via email after placing your order. The Order IDr can also be found in the lower left hand corner of the shipping label that was sent to you. You will need to have the original box in order to return the unit.

• The first step to initiate any product return begins with a submission of a completed on-line RMA Request Form and the issuance of a valid Return Merchandise Authorization (RMA) Number. No Returns of any type can be accepted without a valid RMA number. RMA numbers are valid for 15 days after issue and must be received in our warehouse within 30 days from the date of invoice.

• To complete the on-line RMA Request Form, the following information is required: customer name, invoice/order ID, Product name, and reason for the return request.

• RMA number must appear clearly on the shipping label affixed on the outside of all return shipments. Please do not mark the box itself in any other way. Excessive box markings may result in additional fee assessments.

• Steam Cleaners Plus accepts no responsibility for lost, stolen or damaged packages. Freight insurance and a proof of delivery tracking number is strongly recommended to protect customer's interest in the shipment.

• Returns must be complete in resalable and original condition with all boxes, packing materials, manuals, attachments and accessories intact. Steam Cleaners Plus reserves the right to refuse returns on any product that fails to conform to these requirements.

• Unopened Packages - Please make certain to indicate on the RMA Request Form if any package remains unopened. Any RMA issued for returns on unopened items which arrive in the Steam Cleaners Plus warehouse with evidence that the item has been opened or tampered with will be assessed a minimum restocking fee of 50% of the original purchase price.

• Customers are responsible for all shipping and handling charges on all returned items. No exceptions.

• Ship the unit prepaid to:

SteamCleanersPlus

(Insert RMA# here)

2122 W. 1800 N. #403

Clinton, UT 84015-7923

 

ORDER CANCELLATIONS

If for any reason you decide to cancel an order please contact a Steam Cleaners Plus Customer Service team member immediately by email at sales@steamcleanersplus.com. If your order has not yet shipped, we can usually cancel the order upon notification. To confirm your order cancellation, please leave a valid email address with the team member or within your email message.

If your order has already been shipped it may not be eligible for cancellation. If the cancellation request is received after the item has shipped Steam Cleaners Plus will gladly accept a return consistent with our non-defective return policy as stated above. However, no refunds are available for shipping and handling fees and customer bears sole responsibility for all return shipping costs.

Credits

Credits can only be issued after a product is received, inspected and processed by Steam Cleaners Plus. Credits will be in the same manner in which the item was originally purchased unless otherwise indicated. Please note that after a credit has been issued by Steam Cleaners Plus, your financial institution controls when the credit will be reflected on your bank statement. Please allow one to two billing cycles or contact your credit card company for more details.